Customer Service Manager (Membership) - Landers Fairview - Quezon City

Chiefly responsible in handling and overseeing the membership operations of the store.

• Guarantees member-customer satisfaction in attending to their needs and concerns and makes sure that these are properly addressed.
• Ensures cleanliness of the membership area.
• Sees to it that all membership personnel are updated and properly informed of all in-store’s promotions.
• Monitors sales operations of the membership (daily remittances and the like, etc.)
• Manages subordinates in their day-to-day tasks.
• Evaluates membership clerk and sales team performance.
• Supports marketing activities such as telemarketing and other special events.
• Ensures that membership sales target are met and adheres to approved.

• Candidate must possess at least Bachelor's/College Degree in any field
• Preferably Assistant Manager/Manager specialized in Sales - Retail/General or equivalent
• At least 3 years of working experience in the related field is required for this position
• Experience working with membership databases, online membership and/or conference platforms
• Strong interpersonal, written, and oral communication skills
• At least 3 years of working experience in sales industry
• Required skills: Analytical skills, Strong customer service, Excellent communication skills