Customer Service Representative (Hybrid)

MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning, and looking for a fun working environment? We got you! Join our growing team of MVPs!

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Customer Service Representative (Hybrid)

Job Description:

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Qualifications:

• 1 year of experience in customer support or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Strong phone contact handling skills and active listening.
• Customer orientation and the ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and presentation skills.