Client Services Coordinator (healthcare background required)
MiraMed Philippines Manila Full-time
Job Scope and Complexity:
Under the general supervision of the Director – Client Services, Coding Division, the Client Coordinator, Client Services is responsible for partnering and ensuring the long term success of Miramed clients and for developing long-term relationships with assigned clients and colleagues as well as connecting with stakeholders.S/He shall liaise between clients and cross-functional internal teams to ensure timely and successful delivery according to client needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Operates as the lead point of contact for low complexity clients as assigned.
- Work cross functionally to uphold contractual commitments and client expectations.
- Maintains strong administrative support with assigned clients including attending client calls within scope of support, providing call summary, plan of actions, reporting, and communication both internally and externally.
- Serve as an issue spotter to ensure we are anticipating, minimizing, and eliminating potential risks.
- Coordination with process ownership of key processes to include designs workflows applicable to client as-is and future states are documented and achieved.
- Data analytics tracking and forecasting of key accounts.
- Documentation of key processes.
- Communicates clearly the progress of weekly/monthly/quarterly initiatives.
- Identifies, troubleshoots coding/operational bottlenecks, problems, and toll gates, identify/resolve/escalate issues.
- Assists with all external requests to ensure client satisfaction and requests are documented and brought to a close.
- Contributes to a positive department image by exhibiting professionalism, adaptability, teamwork and mutual respect with all staff members.
- Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.
Qualifications:
- Bachelor's degree of any Medical Health Allied Courses
- Minimum 2 years of relevant experience
- Must have healthcare background
- Knowledge of Process Improvement and/or Lean, 6-sigma lean methodology a plus.
- Certifications for Client Services, Revenue Cycle, Medical Coder and/or Certified Biller is a plus.
- Client/customer service management or other relevant experience.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience in client/customer service to deliver client-focused solutions.
- Proven ability to manage multiple initiatives, detail oriented Strong working knowledge of Excel
HCM Nexus Consulting IncManila
Job Description
Position title: Client Services Manager, Client Services
Reports to: Director Client Services
Department: Client Services
JOB SUMMARY
The Client Services Manager is a key member of the Client Services team responsible...
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