WFH Field Service Scheduling & Dispatch Coordinator (US Operations)

Position Overview

We're looking for a Field Service Scheduling & Dispatch Coordinator (US Operations) who excels at coordinating schedules, communicating with customers, and keeping field operations running efficiently. In this role, you'll serve as the central point of contact between customers, field technicians, subcontractors, and internal teams, ensuring service requests are scheduled, dispatched, and completed smoothly.

This is a fast-paced, customer-focused role for someone who enjoys solving scheduling challenges, staying organized, and delivering an exceptional customer experience.

• Work a staggered schedule to provide extended scheduling coverage later in the business day, enabling same-day scheduling of late-arriving service requests and supporting customers across multiple US time zones.

Key Responsibilities

• Coordinate and schedule break/fix service calls across the United States.
• Dispatch technicians and subcontractors based on location, availability, and skillset.
• Optimize technician schedules to maximize productivity and reduce travel time.
• Coordinate service appointments with customers and facility staff.

• Serve as the primary scheduling contact for customers.
• Provide timely updates on appointments, scheduling changes, and service delays.
• Keep customers, technicians, subcontractors, and internal teams informed throughout the service process.

• Prepare and distribute Service Visit Forms and supporting documentation.
• Monitor open service requests and ensure timely follow-up.
• Verify technician reports and documentation for completeness.
• Prepare completed cases for management review and quality assurance.
• Escalate scheduling conflicts, service delays, and customer concerns when needed.

• Maintain technician schedules, subcontractor availability, and scheduling records.
• Coordinate with internal teams to ensure efficient service delivery.
• Identify opportunities to improve scheduling processes and operational efficiency.

• At least 2 years of experience in a similar scheduling, dispatch, or coordination role.
• Minimum 3 years supporting US customers in a voice-based environment.
• Experience coordinating field service operations, technicians, or subcontractors.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Exceptional customer service and problem-solving skills.
• High attention to detail and ability to work independently in a remote environment.
• Proficient in Microsoft Outlook and Microsoft Office.
• Comfortable learning new software platforms and operational processes.

• Experience working with subcontractors or mobile field technicians.
• Experience using CRM or field service management platforms (Salesforce is a plus).
• Background in telecommunications, technology, healthcare, or field service industries.

• Service requests are scheduled quickly and accurately.
• Customers receive proactive communication and scheduling updates.
• Technicians arrive prepared with complete job information.
• Scheduling conflicts are resolved before they impact service delivery.
• Documentation is complete and ready for management review.
• Field operations run efficiently with minimal administrative delays.

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.