Team Leader l Retail Account l Onsite l Cebu
Cognizant Cebu Full-time
Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era.
And that's not all - we have great news! We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training!
And that's not all - we have great news! We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training!
Step into the future with us and become a part of Cognizant's success story!
The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.
Qualifications:
- Supervisor/ Leadership & People Management
- Background in Telco account/program would be a huge advantage
- At least 2 year(s) of working experience as a Team Lead is required for this position
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- Willing to work in 24x7 shifting schedules
- Good Analytical & Coordination skills are essential.
- Excellent Customer Service skills
- Able to work in a team and collaborative environment
- Can Lead a team of at least 15 resources, and can identify and grow talent, lead, motivate and coach direct reports
- Highly Analytical and Data Driven
- Proficient in conflict management
- Excellent communications skills (both written and spoken) to handle global client interactions
- Amenable to work onsite in IT Park Skyrise Cebu
- Bachelor's Degree or 2 years completed in college
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