Business Analyst - Manila

apartmentRCG Global Services placeManila calendar_month 

Job Description

Location: Makati City (Hybrid)

Compensation: PHP 150,000 180,000

Role Overview:

We are seeking a Production Support Business Analyst with strong experience in insurance operations and Policy Administration Systems (PAS). The role involves analyzing, troubleshooting, and resolving system issues while driving enhancements for better functionality.

You will act as the link between business and technical teams, ensuring smooth operations and effective solutions.

Key Responsibilities:

  • Analyze and resolve issues in the Policy Administration System (PAS)
  • Manage incident triage, investigation, and resolution
  • Implement enhancements by gathering and documenting business requirements
  • Work with configuration teams for system changes and improvements
  • Conduct functional testing and support User Acceptance Testing (UAT)
  • Communicate with stakeholders and provide regular updates

Requirements:

  • Minimum 3 years of Business Analyst experience in the insurance industry
  • Strong knowledge of Policy Administration Systems (PAS)
  • Solid understanding of insurance processes and policy lifecycle
  • Experience in requirement gathering, analysis, and testing
  • Strong problem-solving and communication skills
  • Proficient in using DevOps and related tools

Preferred Skills:

  • Experience with rating program creation
  • Ability to work independently with a proactive and collaborative mindset
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