Customer Service Representative – Outbound Voice | Up to ₱25K + Incentives

OUTBOUND CUSTOMER SERVICE REPRESENTATIVE

Onsite | Ortigas | Night Shift | 80% Voice Account

Earn up to ₱25K plus incentives in an outbound customer service role supporting vehicle and auto insurance-related claims. As an Outbound Customer Service Representative, you will contact customers, confirm key information, coordinate appointments, and provide accurate support throughout the claims process.

ABOUT ACQUIRE INTELLIGENCE

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As an Outbound Customer Service Representative, you will handle an 80% voice-based role focused on customer outreach, appointment coordination, and accurate claims-related documentation. This role supports customers through important vehicle and auto insurance-related process steps while ensuring a friendly, compliant, and accurate service experience.

• Contact customers to secure and document important vehicle data
• Initiate and manage the coordination of scheduled appointments
• Outbound calling
• Handle customer information in conjunction with data privacy and compliance policies
• Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
• Perform workload in accordance with daily deadlines and expectations
• Use a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day

• Has prior experience with telephone-based customer service (preferred)
• Passionate about delivering excellent customer service
• Has Excellent written and verbal communication skills
• Speaks clearly, while being friendly and courteous
• Has strong listening skills – attentive to the details, asks clarifying questions and help problem solve
• Proficient in computers and has strong typing skills
• Experience with CRM software is an advantage
• Adaptable and accountable
• Remains calm under pressure and can think and react quickly, especially in times of distress for customers
• Manages difficult or emotional customers in a calm, polite and professional manner
• Responds to constructive feedback in a positive and professional manner
• A quick learner and can apply new skills quickly
• Has the ability to multi-task and prioritize tasks
• Thrives in a fast-paced environment
• Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers’ needs

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family
2. Epic Yearly Kick-Off Parties with major giveaways
3. Recognition through our Value Awards — we celebrate your wins
4. Real career growth with opportunities for internal promotions
5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year
2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service
2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash
2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!