IT Application Associate

Job description:

The role involves providing first-line technical support for system-related issues and responding to requests submitted through the ticketing system.

Responsibilities include executing routine batch processes, generating operational and analytical reports, developing simple scripts to automate report creation and data extraction, and managing user access by assigning appropriate system permissions in line with company policies.

The duties may include, but are not limited to, the following:

• Performs coding, testing, and documentation of simple report scripts and maintains existing scripts to meet required changes, corrections, and modifications.
• Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
• Logs all relevant incident/service request details; allocates categorization and prioritization codes
• Provides first-line investigation and diagnosis.
• Resolves incidents/service requests when first contacted, whenever possible
• Escalates incidents/service requests that cannot be resolved within agreed timescales.
• Escalates incidents that are recurring.
• Closes all resolved incidents, requests, and other calls.
• Updates CMDB (Configuration Management Database).
• Performs special tasks as assigned:
• Provides system access to users and initiates the review of access on a regular basis.
• Keeps track and applies all up-to-date developments in all fields related to the position.
• Performs other duties assigned by immediate superior.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• With at least 1 year of experience in the same function
• Familiarity with IT monitoring tools and ticketing systems.
• Hands-on experience with JasperReports, iReport, or similar reporting tools.
• Proficiency in SQL scripting and PL/SQL

Online Recruitment Process

Hybrid Work Schedule