HR Operations Systems Specialist (Urgent Hiring)Onsite -Cebu
Foundever Cebu Full-time
Key Responsibilities
- Handle employee relations inquiries primarily via phone, providing accurate and timely responses.
- Use effective questioning, active listening, and de-escalation techniques to assess and identify issues, resolving concerns directly or routing to the appropriate team as needed
- Resolve issues by directing employees to resources or by referencing and applying HR policies, procedures, and labor regulations.
- Clearly communicate applicable processes and policies during live conversations with employees and managers.
- Document call cases with accuracy, confidentiality, and compliance with data privacy standards.
- Exercise sound judgement when determining when an issue should be handled independently and when it needs to be escalated to HR leadership or specialized support teams.
- Identify recurring themes in inquiries and flag trends and potential areas for policy clarification or process improvement.
- Language Proficiency: C1 English with excellent verbal and written communication skills.
- Experience: Minimum 1 year of HR experience, ideally in employee support, call center HR services, or a similar role.
- Strong ability to interpret and explain HR policies and procedures.
- Ability to manage real-time phone conversations with professionalism, empathy, and accuracy.
- Critical thinking and decision-making skills when applying policy to ambiguous situations.
- High level of confidentiality, integrity, and attention to detail.
- Strong time management and organizational skills to handle high call volumes.
- Proficiency in Microsoft Office Suite; familiarity with HRIS platforms (Workday, SuccessFactors, Oracle HCM) and case management tools (ServiceNow, Zendesk, Salesforce) preferred.
- 2–3 years of HR or employee support experience, especially in a phone-based or contact center environment.
- Knowledge of labor laws and HR compliance requirements.
- HR certification (e.g., SHRM-CP, PHR, CIPD) is an advantage.
- Case Handling: Efficiently manage and resolve employee phone cases by citing HR policies, documenting information accurately, and determining the appropriate path to resolution.
- Compliance: Ensure 100% adherence to formal policies, data privacy, and labor regulations.
- Employee Experience: Deliver clear, professional, and policy-aligned guidance during phone interactions.
- Collaboration: Escalate cases appropriately and support HR teams in maintaining consistent policy application
Jaguaquara Inc.Cebu City
JAGUAQUARA INC.
Is currently looking for:
Global Operations Associate – Cebu Operations Center
About the Role
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profile:
• 3+ years of experience in operations, support operations, or service enablement
• Proven experience driving process improvements in a high‑volume, fast‑moving environment
• Strong working knowledge of HubSpot (CRM, tickets, workflows...
Cebu City
Job Description
Posted on 20 May 2026
Job Description:
Responsible for preparing operational reports, monitoring performance data, and assisting in improving daily business operations.
Qualifications/Requirements
Qualifications:
• Bachelor’s...