Buyers Agent Coordinator (Real Estate Onboarding Assistant) - Hybrid
Company Description
Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi.
Together, with its national network of approximately 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions.
Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.
Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions.
Why Join Us?- Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
- Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
- Growth & Development – Expand your leadership capabilities and accelerate your career in a fast-growing, purpose-driven organisation.
Job Description
Are you detail-oriented and passionate about delivering a seamless onboarding experience for clients? We’re looking for a Buyers Agent Coordinator to support home buyers in their journey by managing the customer agreement process and ensuring a smooth transition onto our platform.
The Buyers Agent Coordinator plays a crucial role in supporting Buyer’s Agents and clients at the beginning of their property buying journey. This role is responsible for managing all administrative and operational tasks related to onboarding new clients, ensuring a seamless and professional experience from the very start.
You will handle client documentation, data entry, CRM management, and communication across various channels, including email, phone, and digital platforms. You will work closely with Buyer’s Agents to ensure clients are set up for success, providing them with the necessary information and resources to move forward confidently in their property purchase journey./
Key Responsibilities- Manage customer agreements, ensuring all required details are accurate and properly documented.
- Guide clients through the onboarding process, assisting them in agreeing to engage a buyer’s agent for their home purchase.
- Accurately enter and maintain client information in our system, ensuring records are up to date and compliant.
- Verify the completeness and accuracy of client documents, following up on missing or incorrect details.
- Coordinate with internal teams, including buyer’s agents and operations, to facilitate a seamless onboarding experience.
- Provide clear communication to clients regarding next steps, key timelines, and any required actions.
- Respond to client inquiries and provide support on any onboarding-related questions.
- Identify and escalate any potential issues or delays in the onboarding process.
- Assist with reporting and tracking onboarding metrics to improve efficiency and client satisfaction.
- Maintain compliance with company policies and industry regulations related to client agreements and onboarding.
- 2+ years of experience working in a similar role within the real estate industry/property management (non-negotiable).
- Strong attention to detail and organizational skills, ensuring accuracy in documentation and processes.
- Experience in customer onboarding, administration, or contract management is a plus.
- Exposure to real estate, property management, or a related field is preferred.
- Excellent communication skills and a customer-first mindset, with the ability to build positive relationships.
- Ability to manage multiple tasks efficiently, prioritize effectively, and work collaboratively in a fast-paced environment.
- Comfortable using digital tools, CRMs, and other technology platforms to maintain accurate records and streamline processes.
- A problem-solving mindset, with the ability to identify inefficiencies and contribute to process improvements.
Additional information
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
- A vibrant, relaxed, yet professional culture.
- We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
- A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
- Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
- Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
- Monthly internet subsidy to help you stay productive at home
- Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
- Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.