Social Media Community Specialist (WFH, Australian shift)

Company Description

Duo Tax is an Australian-owned group of businesses supporting property investors, homeowners, and industry partners through specialist property-related services.

We are looking for an experienced Social Media Community Specialist to manage day-to-day interactions across all Duo Tax social media handles and help maintain a strong, professional, and engaging online presence.

Role Overview

This is a full-time remote independent contractor role for a Philippines-based Social Media Community Specialist.

The role will be responsible for monitoring, managing, and engaging with Duo Tax's online communities across our social media platforms. This includes responding to comments and messages, monitoring brand sentiment, identifying trends, escalating issues, and supporting the marketing team with community insights and campaign activity.

The ideal candidate will have strong written English, sound judgement, and previous experience managing social media communities for business brands.

Key Responsibilities:

• Manage day-to-day community interactions across all Duo Tax social media handles.
• Monitor and respond to comments, direct messages, mentions, tags, reviews, and enquiries.
• Ensure all responses are timely, professional, accurate, and aligned with Duo Tax's brand voice.
• Escalate complaints, sensitive enquiries, negative comments, or potential reputation risks to the appropriate internal team.
• Support the marketing team with campaign activity, content coordination, and community engagement.
• Help maintain consistent messaging across Facebook, Instagram, LinkedIn, TikTok, YouTube, and other relevant platforms.
• Track basic community management metrics, including engagement, response times, sentiment, and common enquiries.
• Work with onshore teams to ensure social media communication supports wider marketing and business objectives.

Requirements:

• Minimum 2-3 years' experience in social media community management, digital marketing, or a similar role.
• Experience working with offshore clients, marketing BPOs, or remote teams is highly regarded.
• Strong written English and ability to communicate in a professional brand tone.
• Familiarity with major social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and YouTube.
• Ability to manage multiple social media accounts and respond with accuracy and good judgement.
• Experience handling comments, messages, enquiries, complaints, and online community engagement.
• Highly organised, proactive, reliable, and able to work independently.
• Bachelor's degree in Marketing, Communications, or a related field is preferred but not essential.

Additional Requirements:

Must have your own Windows 11 laptop (No Macbooks allowed), 2 screens, strong internet connection and ability to function in electricity interruptions. Must be able to supply a NBI clearance within 30 days of commencing.