Business Process Architect - Enterprise Architecture | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY

This critical role will participate in the transformation of how Lexmark captures its global enterprise architecture, leveraging Enterprise Digital Twin capabilities. Digital twin is a real-time digital replica of a product, process, or system which can be used for execution, analysis, testing, and auditing.

The Enterprise Digital Twin Process Architect has two primary responsibilities:

• Fundamentally transform how Lexmark manages digital assets, by applying Lexmark’s tools, standards, methods, and governance to the design of transformed end-to-end enterprise processes.
• Continuously apply those capabilities as the consulting process architect to a portfolio of Lexmark projects and enhancements.

KEY ROLES & RESPONSIBILITIES:

• Supervising a team of EDT Designers from different workstreams/areas globally to capture and architect operational processes from high level value stream down to role-based tasks
• Identify and document opportunities for improvement during process modeling work sessions
• Provide thought leadership within workstreams by focusing discussions on business value, strategic impact, and process transformation and simplification
• Lead the execution and delivery of process design workstreams, including both business and IT
• Manage change – as changes to the workstreams are proposed, lead the impact analysis, considering short and long-term trade-offs, benefits, and risks, then synthesize and communicate options that will help facilitate decision-making
• Manage deliverables and dependencies for the process design workstreams
• Convey key milestones and dependencies to the business and IT organizations
• Track key milestones and manage any schedule or scope risks, by building and creating solid mitigation plans to ensure on-time delivery of committed deliverables
• Produce accurate and timely reporting of program status
• Coordinate with internal staff in support of business development, organizational change management, and operational activity related to Digital Twin
• Perform governance reviews of submitted digital assets ensuring compliance with Lexmark Digital Twin existing methodologies and best practices
• Provide training and guidance to new Digital Twin practitioners in order to drive scale within the Enterprise Digital Twin practice
• Other duties as assigned

• Business Partner Focus: Build strong relationships with stakeholders, understand business unit functions, and maintain trust while meeting performance targets.
• Communication: Clear and persuasive written and verbal communication; active listening; ability to present ideas effectively and keep teams informed.
• Analytics: Proficiency in ServiceNow platform, data analysis, report development, and integration with BI tools (e.g., Power BI); knowledge of data governance and compliance.
• Ownership: Results-driven, decisive, creative, and able to influence others.
• BPM (Business Process Mining): Knowledge of business processes, conformance checking, process visualization using tools like Celonis or ProM, and continuous learning in process mining.
• Partner Management: Maintain strategic alignment with partners and identify opportunities for tool enhancements.

EDUCATION, EXPERIENCE, & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor’s degree (Business or Technical)
• Minimum 2 to 3 years of experience in business process transformation
• Professional Certifications preferred (TOGAF, Lean Six Sigma, PMI (Project Management Institute), etc.)
• Experience with Enterprise Digital Twin concepts and process modeling
• Skilled in process architecture and tools (Designer, Provision, MEGA, Visio; Designer preferred)
• Familiarity with APQC process framework
• Strong business and technical acumen with excellent analytical and problem-solving skills
• Advanced written and verbal communication skills in English
• Proven ability to lead, collaborate, and build confidence across teams