IT Delivery Manager (AI & Automation Focus)

Job Summary:

We are looking for an experienced IT Service Delivery Manager with strong background in IT service operations and exposure to AI-driven solutions and/or automation initiatives. The role ensures high-quality service delivery, SLA compliance, and continuous improvement while driving digital transformation across IT operations.

The ideal candidate will have experience managing stakeholders, incidents, and service performance, with a strong focus on improving efficiency through automation, AI tools, and modern IT service management practices.

Key Responsibilities:

• Manage end-to-end IT service delivery, ensuring SLAs, KPIs, and quality standards are met.
• Drive service improvements through AI, automation, and data-driven insights.
• Oversee incident and problem management, including major escalations and root cause analysis.
• Act as primary stakeholder interface for service performance and issues.
• Lead continuous improvement initiatives and support digital transformation efforts.
• Coordinate resources and vendors to ensure optimal service delivery.
• Ensure compliance with ITIL, security, and governance standards.

Requirements:

• 5+ years’ experience in IT Service Delivery or IT Operations.
• Experience in AI, automation, or digital transformation initiatives preferred.
• Strong knowledge of ITIL framework and service management tools (e.g., ServiceNow, Jira).
• Excellent stakeholder management, leadership, and communication skills.
• Background in cloud, infrastructure, or enterprise IT environments is an advantage.