IT Delivery Manager (AI & Automation Focus)

apartmentSeven Seven Global Services, Inc. placeMuntinlupa scheduleFull-time calendar_month 

Job Summary:

We are looking for an experienced IT Service Delivery Manager with strong background in IT service operations and exposure to AI-driven solutions and/or automation initiatives. The role ensures high-quality service delivery, SLA compliance, and continuous improvement while driving digital transformation across IT operations.

The ideal candidate will have experience managing stakeholders, incidents, and service performance, with a strong focus on improving efficiency through automation, AI tools, and modern IT service management practices.

Key Responsibilities:

  • Manage end-to-end IT service delivery, ensuring SLAs, KPIs, and quality standards are met.
  • Drive service improvements through AI, automation, and data-driven insights.
  • Oversee incident and problem management, including major escalations and root cause analysis.
  • Act as primary stakeholder interface for service performance and issues.
  • Lead continuous improvement initiatives and support digital transformation efforts.
  • Coordinate resources and vendors to ensure optimal service delivery.
  • Ensure compliance with ITIL, security, and governance standards.

Requirements:

  • 5+ years’ experience in IT Service Delivery or IT Operations.
  • Experience in AI, automation, or digital transformation initiatives preferred.
  • Strong knowledge of ITIL framework and service management tools (e.g., ServiceNow, Jira).
  • Excellent stakeholder management, leadership, and communication skills.
  • Background in cloud, infrastructure, or enterprise IT environments is an advantage.
business_centerHigh salary

Automation QA - Hybrid

apartmentWeSupportplaceMuntinlupa
Qualifications  •  Bachelor’s degree in IT, Computer Science, or any related field.  •  Proven experience (More than 1 year experience) in test automation for web and mobile applications.  •  Can exhibit strong understanding on API Testing.  •  Strong...
apartmentRippedboxstationplaceMuntinlupa
Position: Business Automation Specialist Number of hours: 20 hrs per week Schedule: Australian Timezone Key Responsibilities.  •  Support Australian small business operations through administrative and automation solutions.  •  Identify...
local_fire_departmentUrgent

Workload Automation Specialist

apartmentManulife Data Services, IncplaceQuezon City, 30 km from Muntinlupa
Job Description Join Manulife's Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Workload Automation Specialist. In this role, you will own and evolve enterprise batch automation workflows that support mission...