It Support Technician

ConnectUs Marketing Solutions is hiring a Full time It Support Technician role in Batangas, Calabarzon. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱14,000 - ₱15,000 per month

Join our team while working at the comfort of your home!

VICIDIAL SUPPORT SPECIALIST

Job Description:

• IT Support Specialist for Dialer & VOIP Management
• Activate caller IPs before/during shifts and maintain tracking sheets
• Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
• Monitor VOIP usage, report daily consumption, and troubleshoot call issues
• Upload, delete, and manage call recordings as requested
• Perform list uploads, duplicate checks, and send list results
• Create/delete user credentials and update access logs
• Coordinate with providers and assist in monthly projections and renewals
• Assist agents with trouble-shooting their computers to fulfill duty for client
• Perform other IT tasks duties as assigned

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• At least 1 year of experience in IT support, VOIP systems, or dialer management
• Must have experience with GMail, Google Sheets and MS Excel, Teams
• Knowledge of VOIP systems, DIDs, dialer platforms, and IP management
• Familiarity with call center technology and troubleshooting call flow issues
• Basic understanding of user access control and data management
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to multitask and respond quickly to technical issues during operations
• NBI clearance -high integrity is a must

MUST HAVE the following equipment:

• Laptop/Desktop
• CPU: Intel or AMD processor with 64-bit support
• RAM: 8 GB and above
• Computer Headset with noise-cancelling feature
• High-resolution Webcam
• Wired internet connection; minimum of 10 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom

• Permanent work-from-home or hybrid work set-up at Batangas City office
• Full Time and Long Term Employment
• Basic Salary + Government mandated benefits
• Health benefits, leave credits, bonuses, and other incentives
• We are growing so there is great opportunity for leadership and promotion
• Salary will be based on: Skills, Attitude, Performance, Attendance
• US clients
• Shift: Graveyard Monday to Friday
• Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU!