Assistant Operations Manager

Candid Coffee is looking for a highly organized and execution-driven Assistant Operations Manager to support daily operations across all branches.

About Us:

• Candid Coffee is a fast-growing third wave coffee startup focused on quality, craftsmanship, and intentional coffee experiences. We specialize in ethically sourced beans, precise brewing methods, and elevating everyday coffee into something thoughtful and refined.
• From humble beginnings as a coffee cart, we have grown into a multi-branch cafe and roastery—now proudly operating 10 locations across Metro Manila. Our journey reflects our commitment to quality, consistency, and building a brand that resonates with today’s coffee culture.
• As a startup, we are building more than just cafes—we are creating a modern coffee brand, a strong community, and a culture driven by passion and continuous improvement.

About The Role:

This role plays a critical part in ensuring operational excellence, consistent execution, and compliance with company standards across multiple stores. The ideal candidate is proactive, detail-oriented, capable of solving operational challenges, and able to thrive in a fast-paced expansion environment.

The Assistant Operations Manager will work closely with the Operations Manager, Area Managers, and Field Operations Team to ensure alignment, accountability, and smooth branch execution.

1. Operations Execution & Monitoring

• Support the Operations Manager in executing operational plans, initiatives, and store rollouts across all branches
• Monitor branch performance and assist in ensuring the Operations Team consistently meets KPIs
• Conduct regular branch visits, including scheduled and surprise audits, and submit structured reports to the Operations Manager
• Identify operational gaps, document issues clearly, and recommend action plans for review and approval
• Track operational concerns and ensure proper follow-through until resolution

1. Branch Performance & Compliance

• Support and monitor the performance of Branch Managers and store teams through structured feedback and reporting
• Ensure strict compliance with company SOPs, operational standards, and service quality expectations
• Escalate critical operational issues, delays, risks, and non-compliance cases promptly with complete documentation and recommendations
• Reinforce operational standards across branches and report compliance status regularly

1. Coordination & Execution Support

• Coordinate closely with the Operations Coordinator and Field Operations Supervisor to align audits, execution priorities, and reporting outputs
• Support store opening readiness, including checklist monitoring, timeline tracking, and completion validation
• Assist in implementing operational systems, tools, and process improvements as directed by management

1. Reporting & Administrative Support

• Participate in operational meetings, calibrations, and performance reviews
• Submit daily and weekly operational reports covering:
• Store performance updates
• Operational issues and risks
• Task progress and completion
• Pending escalations
• Audit findings
• Operations team attendance, leaves, and offsets
• Perform ad hoc operational tasks assigned by the Operations Manager

• Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, or related field
• At least 2–4 years of experience in multi-branch operations, retail, F&B, or café operations
• Strong leadership, problem-solving, and organizational skills
• Excellent communication and reporting abilities
• Highly detail-oriented with strong follow-through and accountability
• Willing to do fieldwork and travel between branches
• Proficient in Google Workspace, Excel, and operational reporting tools

Why Join Us?

At Candid Coffee, you’ll have the opportunity to build, experiment, and make a real impact. We value people who take initiative, think critically, and execute with excellence