Support Ambassador | Travel and Hospitality Account

Job Description

What is your mission

As a Support Ambassador, you will provide customer service and/or troubleshooting support through email/phone/chat to customers and offer consultative support.

You are also required to perform these job functions:

• Provide friendly and efficient service to the travel community
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound phone calls, including urgent situations
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)
• Research information and troubleshoot problems using available resources
• Arbitrate in situations between users
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

• High School Graduate with at least 6 months of customer service experience in the BPO industry
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
• Patience, empathy, and a unique ability to manage stress
• Skilled and eloquent in writing
• Good communication and interpersonal skills
• Can work in Rockwell Business Center Sheridan, Mandaluyong City