Customer Service / Travel Specialist

Employment Type: Full-Time

About the role:

Join our team as a Transfer Booking Coordinator & Customer Service Specialist, where you’ll play a crucial role in delivering seamless transportation services to international clients. You’ll manage booking requests, coordinate service partners, and ensure top-quality customer experiences.

• Process incoming transfer booking requests from email and online platforms
• Coordinate with partners such as Talixo, Transferz, hotels, and tourism agencies
• Handle both pre-scheduled (70%) and last-minute (30%) bookings
• Enter booking details into our CD scheduling system
• Manage special requests (e.g. child seats, wheelchair access, extra stops)
• Confirm bookings with customers and drivers
• Manage modifications and updates effectively
• Respond to customer inquiries within a 2–4 hour timeframe
• Provide professional support via email and mobile communication
• Resolve complaints/incidents within a 2-hour resolution guarantee
• Handle cancellations, no-shows, delay notifications, and rebooking
• Coordinate with drivers for real‑time service updates
• Monitor flight schedules and adjust transfer logistics as needed
• Maintain accurate records of bookings and customer interactions
• Support night transfers

Qualifications:

• Language Skills: Fluent in English (required)
• Technical Skills: Proficient in email and booking platforms; able to learn new software systems; experience with scheduling or dispatch systems is a plus
• Experience: 2 to 3 years of experience as a travel Specialist
• Communication: Professional email etiquette, clear spoken and written skills, customer-care mindset

Essential Attribute:

• Vast attention to detail as accuracy matters
• Effective multitasker who thrives in a fast-paced environment
• able to anticipate issues and act quickly
• Excellent time management and prioritization skills
• Passionate about delivering exceptional customer service
• Adaptable, proactive, and dependable