E-Commerce Sales Representative

apartmentPrivate Advertiser placeManila scheduleFull-time calendar_month 
Key Responsibilities
  • Conduct outbound phone calls to prospective customers to introduce the company's products and services.
  • Generate new business opportunities through lead generation, prospecting, and customer outreach activities.
  • Build and maintain strong relationships with new and existing customers.
  • Identify customer needs and recommend suitable products and solutions.
  • Follow up on sales leads and convert prospects into customers.
  • Manage customer inquiries received through e-commerce platforms, email, phone, chat, and social media.
  • Process customer orders and coordinate with relevant departments to ensure timely fulfillment.
  • Monitor and update product listings, pricing, promotions, and inventory information on e-commerce platforms.
  • Assist in developing and implementing online sales and marketing campaigns.
  • Track sales performance and prepare regular sales reports.
  • Handle customer concerns, complaints, and after-sales support in a professional manner.
  • Stay informed about industry trends, competitor activities, and market developments.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
  • Proven experience in e-commerce, sales, telesales, customer service, or a similar role is preferred.
  • Excellent verbal and written communication skills.
  • Strong sales, negotiation, and relationship-building abilities.
  • Experience in conducting outbound sales calls and lead generation activities.
  • Familiarity with e-commerce platforms such as Shopify, WooCommerce, Lazada, Shopee, or Amazon is an advantage.
  • Proficient in Microsoft Office and CRM systems.
  • Self-motivated, goal-oriented, and able to work independently.
Skills Required
  • Outbound sales and telemarketing
  • Lead generation and prospecting
  • Customer relationship management
  • E-commerce operations
  • Communication and negotiation
  • Sales closing techniques
  • Problem-solving and customer service
  • Time management and organization
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