Senior Finance Analyst - Italian Speaker

Work Conditions:

• This role is 100% work onsite arrangement.
• Office is located in MOA Complex, Pasay City.
• Work schedule follows business requirement - Dayshift/Midshift schedule
• Open for those who are willing to relocate to the Philippines

As a Sr Finance Analyst - Italian Speaker, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Summary of Responsibilities:

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail.

• Degree in Finance/Accounting/Business Studies or other related areas
• Proficient in Italian and English business communication
• 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
• Proficient in Microsoft Excel and Word
• Strong communication skills, both written and verbal in Italian & English
• Ability to provide exceptional customer experience