Fraud Manager I - Merchant Fraud Operations (Cebu) (Data Analytics SQL) (Commerc

This is the team for you.

You will perform post-mortem case review analysis and provide Specialist feedback, serve as a collaborator and/or coach, process exception approvals and escalated merchant concession determinations. You will additionally work with Operational Readiness teams to ensure business preparedness for changes implemented and will serve as interim manager when the team manager is absent.

• Possess advanced proficiency with Excel used for problem solving, impact quantification and reporting
• Serve as a collaborator and/or coach
• Perform post-mortem case review analysis and provide Specialist feedback
• Process exception approvals and escalated merchant concession determination
• Partner with Risk and Strategy resources on research and automation opportunities
• Author and/or review procedure updates and attest to accuracy
• Work with Operational Readiness teams to ensure business preparedness for changes implemented
• Participate in new product or system enhancements to assist in the assessment of departmental impacts
• Perform database queries required for granular research and investigation into emergent fraud trends / schemes
• Serves as interim manager when team manager absent
• May be consulted with or asked to help drive resolution to production issue including root cause analysis

• Bachelor’s degree or equivalent experience within Fraud Analysis or other quantitative experience
• Background in business analytics, statistics, econometric, or other quantitative field
• Functional understanding of Structured Query Language (SQL) , Statistical Analysis Software (SAS) or other programming languages
• Ability to query large amounts of data and transform the raw data into actionable management information
• Strong analytical and problem-solving abilities
• Effective work prioritization and timeliness with ability to pivot directions when needed
• Skilled at multi-tasking, working well under pressure, and meeting department deadlines
• Strong analytical aptitude for quickly assessing root of merchants need to service requests or escalate when needed
• Advanced computer skills including use of multiple tools and applications including MS Office Suite
• Must be willing to work schedules during operating hours when needed, which include evenings and weekends

• Fraud business applications knowledge preferred including Salesforce, PEGA, and LexisNexis

• This is an Individual Contributor Role
• Work Schedule: 8:00PM - 5:00 AM MNL Time

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.