Medical Receptionist | Work from Home/Dayshift

Key Responsibilities

• Manage a high volume of inbound phone calls, providing timely, accurate, and patient-focused support
• Respond to email inquiries, including appointment requests, general queries, and follow-ups
• Deliver clear, professional, and empathetic communication across all interactions

• Book, modify, and confirm patient appointments across multiple practitioners and time zones
• Coordinate follow-ups, recall systems, and scheduling workflows
• Monitor inboxes and communication channels, prioritising urgent requests appropriately

• Verify and confirm patient registration details, ensuring completeness and accuracy
• Maintain and update patient records within the patient management system
• Ensure all documentation and correspondence are accurate and compliant with privacy standards

• Liaise with internal teams to escalate scheduling challenges, patient concerns, or process improvements
• Support clinical staff through efficient administrative coordination
• Actively contribute to a positive team environment through virtual meetings and check-ins

• Perform additional administrative or reception support tasks as required
• Undertake other position-related duties as they arise

• Bachelor’s degree in Administration or health-related field preferred.
• Previous experience in a remote receptionist, administration or customer service role - ideally in a medical or healthcare setting.
• Excellent verbal and written communication skills with a professional and friendly tone.
• Strong time management and multitasking abilities with a calm, solutions-focused approach.
• Proficient in patient management software and Microsoft Office (Outlook, Word, Excel); capable with communication and telephony platforms (e.g., 3CX, VoIP systems).
• Understanding of patient privacy and confidentiality protocols.
• Ability to work both independently and as part of a supportive remote team.
• Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
• Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.
• Must be willing to participate in employment reference checks during the recruitment process and further background checks after offer acceptance