Customer Support & Community Associate

• Full-time | Hybrid Setup

Be the voice of our brand and the bridge to our communities!

We’re looking for a proactive Customer Support & Community Associate who loves helping people and building connections. In this role, you’ll not only handle customer inquiries online—you’ll also support our store managers in reaching their communities through social media, sponsorships, local events, and flyering.

• What You’ll Do
• Respond to customer inquiries and reviews on Facebook, Google, and email/chat.
• Engage with our online community to spark positive conversations.
• Support store managers with community marketing efforts (social media outreach, sponsorships, flyering, and events).
• Help push and track local marketing initiatives at the store level.
• Assist with product pricing updates and ensure accuracy across digital platforms.

• 1+ year of experience in customer service, social media support, or community engagement.
• Strong written English; Tagalog or Spanish is a plus.
• Familiarity with Facebook Business tools, Google Business Profile, and spreadsheets (Excel/Google Sheets).
• Organized, responsive, and able to juggle multiple priorities.
• Positive, empathetic, and customer-first mindset.
• Why Join Us?
• Work at the intersection of customer service + community marketing.
• Opportunity to help shape local community initiatives.
• Be part of a supportive, growing team where your ideas matter.
• Gain real experience in both digital platforms and grassroots community engagement.
• 1+ year of experience in customer service, social media support, or community engagement.
• Strong written English; Tagalog or Spanish is a plus.
• Familiarity with Facebook Business tools, Google Business Profile, and spreadsheets (Excel/Google Sheets).
• Organized, responsive, and able to juggle multiple priorities.
• Positive, empathetic, and customer-first mindset.