Billing staff

JOB SUMMARY:

With clear communication and proactive feedback, the Billing Specialist upholds the organization's financial accuracy and reputation for reliability.

KEY RESPONSIBILITIES:

• Conduct regular reconciliation of Notice to Proceed (NTP) documentation to ensure accuracy between contracted agreements and service delivery.
• Verify that all charges align with client-approved NTPs to prevent discrepancies.

• Ensure that all service charges included in invoices are correct, compliant with client agreements, and supported by relevant documentation.
• Perform periodic audits of billing data to maintain the accuracy and integrity of invoicing processes.

• Actively manage and resolve billing-related customer complaints, ensuring a swift and satisfactory resolution for enterprise clients.
• Serve as a point of escalation for billing issues and coordinate with internal teams to resolve complex disputes effectively.

• Process rebates, reversals, and credit adjustments promptly and accurately, ensuring alignment with company policies and client expectations.
• Maintain clear records of all rebate and reversal activities for transparency and compliance.

• Oversee the timely delivery of invoices to enterprise clients through designated channels, ensuring proper acknowledgment of receipt.
• Maintain logs of invoice delivery and follow up with clients as needed to ensure smooth payment cycles.

QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance, or related field preferred.
• Previous experience in a billing or accounting role is an advantage.
• Proficient in Microsoft Office Suite, particularly Excel, and billing softwares.
• Excellent attention to detail and strong analytical skills.
• Experienced in handling receivables and/or accounting functions; knowledge of and experienced in A/R systems will be a plus.
• Strong organizational and time management skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to handle confidential information with discretion.