Junior IT Support Engineer

Responsibilities:

• Job duties include, but not limited to:
• First level remote support on Airport System (CUPPS: Common Use Passenger

• To maintain and monitor the server infrastructure on a daily basis
• Performing daily back-ups and data redundancy
• Handle change requests and software updates
• Troubleshoot hardware issues
• Troubleshoot recurring software/application/host issues ranging from medium to high

• Repair, maintain and support PC’s, Peripherals and CUPPS related hardware
• Delegate tasks to sub-contractors (vendor), provide mentorship and ensure tasks are

• Responsible for fulfilling targets outlined in the Service Level Agreement (SLA) such as

• He/she will require security clearance to work in any area of the airport where supported

• Prepares system operational manuals and documentation

Requirements:

• Bachelor’s Degree in IT/Computer Application or an equivalent combination of experience,

• Minimum of three years of relevant IT experience
• Experience with installation, maintenance, configuration and troubleshooting of Windows

• Effective communication in English (written, oral, and presentation skills)
• Preferential skills and experience, Network skills (CCNA), higher knowledge for Windows

OS/Windows Server OS