[ref. j96996517] Retail Sales & Operations Manager - Pasig
Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.
Role Purpose
The Retail Sales and Operations Manager will be responsible for driving sales performance, overseeing dealership operations, and ensuring an exceptional customer experience across Changan Philippines’ retail network. This role will manage dealer relationships, implement sales strategies, and monitor operational standards to support brand growth and profitability.
Key Responsibilities- Lead and monitor sales performance of dealerships nationwide, ensuring monthly, quarterly, and annual targets are met.
- Develop and implement sales programs, campaigns, and initiatives to grow vehicle sales and aftersales revenue.
- Strengthen dealer network operations by providing guidance on sales processes, showroom standards, and customer engagement practices.
- Analyze market trends, competitor activities, and customer insights to inform sales and operational strategies.
- Oversee inventory management, stock planning, and allocation to optimize supply and demand.
- Coordinate with Marketing, Aftersales, and Finance teams to ensure alignment in achieving business objectives.
- Build and maintain strong dealer relationships, ensuring compliance with Changan’s policies, standards, and customer service guidelines.
- Track performance metrics (e.g., sales volume, conversion rates, customer satisfaction) and prepare regular reports for senior management.
- Lead and develop dealer sales teams through training, coaching, and performance reviews.
- Bachelor’s degree in Business, Marketing, or related field.
- At least 7 years of experience in automotive sales and dealership operations, with 3+ years in a managerial role.
- Strong understanding of automotive retail operations, dealer management, and customer experience.
- Proven track record of meeting and exceeding sales targets.
- Excellent leadership, communication, and negotiation skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Willingness to travel across dealership locations in the Philippines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.