Technical support supervisor

Job Description

• Responsible for smoothly operating a company's IT infrastructure and deploying and managing code changes with operations staff to ensure systems run smoothly,
• Responsible for understanding customer requirements and project KPIs.
• Implement various development, testing, automation tools, and IT infrastructure.
• Organize the team structure and activities and involvement in project management activities.
• Manage the stakeholders and external interfaces.
• Responsible for setting up tools and required infrastructure.
• Define and setting development, testing, release, update, and support processes for DevOps operation.
• Responsible for demonstrating troubleshooting techniques and fixing the code bugs.
• Monitor the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage.
• Encourage and build automated processes wherever possible.
• Identify and deploy cyber security measures by continuously performing vulnerability assessment and risk management.
• Responsible for the coordination and communication within the team and with customers
• Responsible for continuous improvement and building continuous integration, continuous development, and constant deployment pipeline.
• Manage periodic reporting on the progress of the management and the customer.

• At least a College / Bachelor’s Degree Graduate in Computer Applications.
• Minimum of 8 years of IT experience with DevOps role in various Industry experience, worked as Team Lead, Production Support lead, L2 Support Team member, L3 Support lead, in my previous projects.
• Possesses deep understanding of development and operations processes and a strong technical background.
• Understands how the platform, technology, service and business user stories are integrated.
• Have the technical skills to review, verify, and validate the software code developed in the project.
• Skilled in incidence management and root cause analysis.
• With a demonstrated involvement in the analysis of business requirements.
• Experienced in deliveries using Agile Methodology.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

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