SR. Desktop Technician - San Rafael Bulacan- 3 years IT exp

Main Duties and Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized

• Install, upgrade, support and troubleshoot End User Workspace hardware such as

• Perform general preventative maintenance tasks on devices and software.
• To follow and execute hardware moves provided by Subject Matter Experts.
• Provide onsite and remote support to / Customer / OEM SME’s towards Install,

• To assist users with any logged IT related incident when called upon.
• To provide support including carrying out problem analysis to implement temporary

• To accurately record, update and document requests using the IT service desk

• To install and configure new IT equipment.
• To maintain a high level of customer service ensuring that all customers are treated

• To provide technical support/instructions skills with the ability to communicate

• To be a highly motivated team player with the skills and ability to manage changing

• To develop sound understanding of IT operations and related applications and IT

• To maintain and consistently demonstrate a good understanding of customer

• To take ownership of issues by carrying out problem analysis to implement

• To perform root cause analysis and develop checklists for typical problems.
• To develop training courses as identified and agreed for appropriate development.
• To carry out training courses as per / customer requirement.
• The ability to liaise and develop working relationships with the staff and customer

• To analyse and resolve incidents and problems using appropriate tools and

techniques.

• Good general understanding of IT principles such as Networks, Hardware and

• Working knowledge of leading software packages such as MS Office, Lotus Notes,

• Good working knowledge of Operating system such as Windows and Mac related

• Good experience in End User device hardware and software troubleshooting.
• Good experience of supporting devices such as Printers and Meeting Room

• Knowledge of mobile devices, in particular Blackberry and iPhones.
• Experience with building, configuring, replacing and troubleshooting EUC hardware

• Awareness of Data Backup principles.
• Familiarity with virtual, MDM and VPN environments.
• Basic knowledge and/or familiarity with devices in Network and Compute

environment.