Call center agent

Job Description

• Adapt and adjust style according to customer personality, culture, preference, and profile (i.e. customers’ new to technology and experienced pros alike)
• Effectively recommend enhanced products or services as a solution to the customer needs and customer commitment for product.
• Maintain and document client or company systems as required.
• Provide options and outline features of product and services to gain or retain a customer.
• Build rapport with the customers showing sensitivity to the customer’s cultural orientation, needs, concerns, and wants.

• Can read, write, and speak Thai and English language fluently;
• Provide and consult with the customer and find the products or services that help the customer to realize their needs, concerns, and wants;
• Efficiently respond to a dynamic online retail store environment;
• Eager to contribute to team success and develop professional skills;
• With a strong willingness to continuously learn and adapt to new challenges; and
• College graduate

Work location

ANGELES CITY, PAMPANGA

Remarks

Intended period of employment: One (1) Year

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