BPO Trainer Senior Analyst - Manila
Accenture Manila Full-time
Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer Senior Analyst
About the Role: As a BPO Trainer Senior Analyst, you will perform the following (but not limited to) duties and responsibilities:
- Facilitate new hire training with a high level of engagement with the Operations Team
- Follow objectives and client standards for job readiness goals.
- Facilitate on-floor training to bridge product knowledge and skill gaps.
- Undertake projects to improve our training processes.
- Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.
About You: The ideal candidate will have the following skills and experience:
- Must have at least years of experience in BPO Training; at least 1 year supervisory experience
- Experience in content moderation is an advantage
- Amenable to work Full Work in Office in BGC, Taguig City
Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.
Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
- Terms and conditions apply
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