Customer Service Representative (Medical Account)
Fair Trade Outsourcing Iloilo Full-time
Specific Duties and Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative- Back-order Inquiries
- Billing Questions and Issue
- Cancellation of orders
- Referring to the manufacturer
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Offering Substitutes for items that are out of stock.
- Basic Tech Support for items
- Tracking inquiry
- Warranty request/claim
- Wholesale Inquiries
- Sales
- Payment processing
- Minimum 1 yr Customer experience
- Prior knowledge of Retail Ops or similar order processing system a plus
- Ability to learn quickly
- Positive attitude
- Desire to help customers
- Strong written skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Preferably with prior data entry or CSR experienced
JustPressOne, Inc.Philippines
This a Full Remote job, the offer is available from: Philippines
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across...
TTEC Customer Care Management Philippines IncBacolod, 42 km from Iloilo
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTEC
Our...
Iloilo
employee engagement activities nationwide
Exclusive employee perks and discounts with partner establishments through Lifestyle Card
Employee Referral perks and bonuses
Qualifications/Requirements
A Customer Service Representative must haves!
18 years...