Fulfillment Specialist | Work from Home | Night Shift

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Lead Research Specialist who will be working with Connext's Client in the United States of America.

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential
• Annual Increase

The Fulfillment Specialist is responsible for efficiently processing and fulfilling orders and service requests on wireless provider portals. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment while maintaining a high level of accuracy and professionalism.

• Process and fulfill customer orders and service requests on wireless provider portals in a timely manner.
• Handle inbound and outbound phone calls, emails, and possibly chat support related to order fulfillment and customer inquiries.
• Escalate technical issues to engineering teams as needed and ensure prompt resolution.
• Provide consultative support to end-users and wireless providers, addressing their questions and concerns with professionalism and expertise.
• Take personal ownership of calls from start to resolution, ensuring a positive customer experience throughout the interaction.
• Meet and exceed departmental key performance indicators (KPIs) related to order processing and customer satisfaction.
• Complete side work and training programs to enhance skills and knowledge in telecommunications and technology.
• Ensure customer satisfaction by providing professional and courteous customer support at all times.

• At least one (1) year of customer service experience (calls/email/chat support).
• Ability to demonstrate high level of attention to detail to ensure quality and accuracy in their work.
• Confidence in handling various customer inquiries and concerns with the ability to effectively communicate over the phone with customers and colleagues, while maintaining a positive and friendly demeanor.
• Clear and coherent in both written and verbal communication skills to convey information effectively to customers and team members.
• Strong problem-solving abilities, to seek solutions with customer’s issues in a timely manner.
• Strong organizational skills to efficiently process orders, respond to customer inquiries promptly, and complete assigned responsibilities within designated timeframes.
• Basic proficiency in computer skills and typing is required for navigating software systems.
• A genuine interest in technology, particularly in the field of mobility (cell phones, tablets, etc.) for understanding product features, troubleshooting technical issues, and providing informed support to customers.