CSR Healthcare - Hybrid set up | 25K - 31K SP | Fixed Weekends Off - Manila
Nezda Technologies Manila Full-time
About the role
Nezda Technologies, Inc. is seeking a talented and dedicated Customer Service Representative (CSR) to join our dynamic team based in Bonifacio Global City, Taguig City, Metro Manila. This is a full-time hybrid role, with the opportunity to work from both the office and home.You will enjoy fixed weekends off and a competitive salary range of 25,000 to 31,000 Philippine pesos.
What you'll be doing- Provide exceptional customer service to our healthcare clients, handling inbound calls.
- Respond to customer questions, concerns, and issues in a timely and professional manner
- Pure voice customer service role.
- Address queries about insurance, claims, benefits, and eligibility.
- Pure inbound calls, including assisting US and Canadian members.
- 2 years completed in college, no back subject or 2 years vocational graduate with healthcare international account experience.
- At least 12 months SOLID stay from EACH BPO experience handling a metrics-driven international account (AHT, CSAT, QA).
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
- A passion for providing exceptional customer service and a commitment to continuous improvement
- Amenable to start ASAP
- Competitive salary and performance-based bonuses (up to 14 month pay bonus)
- Comprehensive healthcare and insurance benefits
- Opportunities for career growth and professional development
About us
Nezda Technologies, Inc. is a leading provider of innovative technology solutions and customer service support for the healthcare industry. Our mission is to empower our clients with cutting-edge tools and exceptional customer care, helping them deliver the best possible experience to their patients.Join our team and be a part of our exciting journey!
Apply now and take the first step towards a rewarding career with Nezda Technologies, Inc.
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