Quality Assurance Manager - Healthcare
PRIMARY DUTIES AND RESPONSIBILITIES:
§ Manage a team of 5-10 SQ TLs spread across different LOBs.
§ Coach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks.
§ Prioritize and allocate improvement projects based on internal and external quality data.
§ Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
§ Develop and implement plans for continuous education across SQ function in the location.
§ Build cross domain expertise of team members to enhance their skill and knowledge.
§ Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
§ Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
§ Participate in client calls whenever necessary along with SQ TLs to represent Quality.
§ Drive performance management initiatives for SQ function at the location.
§ Define visual display system for each team performance on floor - Visual Factory
§ Drive Six Sigma culture across the location.
§ Act as a single point of contact for all quality related activities of the location.
EXPERIENCE:
Essential:
§ Graduate/ Post graduate in any discipline with minimum 3-4 years of work experience as Quality Assurance Manager.
§ Experience in Healthcare BPO organization is an advantage.
§ Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc;§ Managed team of 6-8 team members.
§ Proven process improvement experience to improve delivered quality.
Desirable:
§ Six Sigma certified from a reputed company/certifier.
§ Experience in revenue cycle management industry.