Native Italian Sales Agent - Travel Agency
About Woola Philippines
Woola Philippines is a travel agency based in Manila, Philippines, since 2018, specializing in tailor-made trips across the Philippines. Our mission is to showcase the beauty of the Philippine archipelago by creating unique, personalized itineraries for all types of travelers, including couples, families, honeymooners, and groups.
We are looking for passionate tourism professionals or travel enthusiasts to join our young, dynamic, and multicultural team and help create unforgettable journeys for our clients.
What do we offer?
We are looking for a bilingual Native Italian-speaking Sales Agent based in Metro Manila to manage travel inquiries, design tailor-made itineraries, and guide clients from their first contact through to the confirmation of their trip.
This role is ideal for someone who enjoys communicating with people, understanding their travel dreams, and transforming them into personalized travel experiences while providing exceptional customer service throughout the sales process.
Responsibilities
As a Sales Agent, you will:
- Manage travel inquiries received through our different sales channels.
- Communicate with clients via email, phone, and video calls in Italian.
- Understand each client's travel preferences, budget, and expectations.
- Design customized travel itineraries throughout the Philippines using our internal systems.
- Prepare quotations and follow up with clients until the booking is confirmed.
- Build strong relationships with clients by providing professional, friendly, and personalized advice.
- Coordinate with the Operations team to ensure a smooth transition from sales to trip execution.
- Achieve individual sales targets while maintaining the highest standards of customer satisfaction.
- Stay up to date with destinations, hotels, activities, and travel trends in the Philippines.
- Previous experience in tourism, travel sales, hospitality, or customer-facing roles is highly valued.
- Excellent communication and interpersonal skills.
- Strong sales mindset with the ability to identify client needs and recommend suitable travel experiences.
- Well-organized, proactive, and able to manage multiple inquiries simultaneously.
- Native Italian and good English communication skills.
- Knowledge of French or Spanish is a plus, as we also operate in other Euro market.
- Passion for travel and a genuine interest in creating exceptional travel experiences.
- Competitive salary (negotiable) plus performance-based incentives.
- Hybrid work setup based in Metro Manila, Philippines.
- Training in destination knowledge, sales techniques, and our tailor-made travel products.
- Opportunities to travel within the Philippines through educational trips and discounted personal travel.
- Career growth within a fast-growing international travel company.
- Most importantly, the opportunity to be part of a young, motivated, and multicultural team passionate about creating unforgettable journeys.