Client Care Representative (w/ Life Insurance Account Experience)
Sun Life Global Solutions Manila Full-time
Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre.
In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.
- College graduate of any 4-year course
- At least 1-year solid experience of International Life Insurance account (not accumulative)
- Experience must be specifically in life insurance only
- Most recent should be in Contact Centre and inbound/voice account
- Contact centre experience must be within 1 year
- Preferably with: AHT, CSAT, QA and attendance experience (or other related KPI measures)
- Prescribed bandwidth is at least 25mbps with unlimited data (or candidates who did not meet the requirement can work onsite while processing the internet upgrade)
- Willing to work on a fixed graveyard shift
CognizantTaguig, 12 km from Manila
background in financial services or non-life insurance preferred
• Experience with Auto Loan, Property Loan or Life Insurance is also preferred
• Detail-oriented in handling policy inquiries
• College graduate with at least 6 months BPO experience OR 2nd...
CognizantTaguig, 12 km from Manila
background in financial services or non-life insurance preferred
• Experience with Auto Loan, Property Loan or Life Insurance is also preferred
• Detail-oriented in handling policy inquiries
• College graduate with at least 6 months BPO experience OR 2nd...
Sun Life Global SolutionsQuezon City, 10 km from Manila
graduate of any 4-year course
• At least 1-year solid experience of International Life Insurance account (not accumulative)
• Experience must be specifically in life insurance only
• Most recent should be in Contact Centre and inbound/voice account...