Customer Support for Logistics Account - Cebu - ref. y65601719

We are seeking a dedicated Customer Support professional to join our dynamic team in Cebu City, Cebu. As a Customer Support for Logistics Account, you will be responsible for providing exceptional customer service and support to our logistics clients, ensuring their needs are met and their queries are resolved efficiently.

• Answering and responding to customer inquiries via phone, email, and other communication channels
• Troubleshooting and resolving customer issues related to logistics services
• Providing accurate and timely information to customers
• Documenting customer interactions and maintaining detailed records
• Collaborating with internal teams to ensure seamless service delivery
• Identifying opportunities for process improvements and contributing to the enhancement of customer service

• Completed atleast 1 SEM OR 1 TRISEM in College
• With 6 months work experience but not BPO or 6 months customer service in BPO industry
• Strong communication and interpersonal skills, with the ability to provide professional and empathetic customer service
• Excellent problem-solving and critical thinking skills to effectively address customer inquiries and concerns
• Familiarity with logistics processes and procedures
• Able to work in a fast-paced, dynamic environment and adapt to changing priorities
• Fluent in English, both written and verbal

If you are passionate about providing outstanding customer service and are eager to join a growing, dynamic organization, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.