Technical Support Representative (HVAC, IoT, or ISP) | REMOTE
SupportNinja Manila Temporary
Work Setup: Remote
Schedule: Open to shifting schedule (esp. night shift)
Schedule: Open to shifting schedule (esp. night shift)
Equipment: Bring your own device
What does a day in the life of a Technical Support Representative II look like?- Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
- Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers
- Communicates technical solutions to non-technical customers in a clear and concise manner
- Escalates complex issues to higher-level team members as necessary customer interactions and technical issues in a customer relationship management (CRM) system
- Provides feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
- Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
- Candidates should have experience in technical support, preferably in a technology company.
- Ability to handle WiFi connectivity troubleshooting, app-related support, and other technical issues related to HVAC IoT products.
- Strong communication skills, both verbal and written
- Advanced technical troubleshooting knowledge in hardware, software, and/or systems
- Proficiency in using computer applications and software
- Experience using a CRM preferred
- Phone, chat, and email requirement
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/lNqvcT3atrLcdI4tf4kCN
Visit our Facebook page to find out more: https://www.facebook.com/SupportNinjaPH
Manila
including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
The Technical Support Representative, Tier 2 team assists the Tier 1 Support team by liaising between Support, Development, and Product teams...
SupportNinjaQuezon City, 10 km from Manila
Work Setup: Remote
Schedule: Open to shifting schedule (esp. night shift)
Equipment: Bring your own device
What does a day in the life of a Technical Support Representative II look like?
• Provides advanced technical support to customers who...
FoundeverManila
for?
• With or Without BPO Experience
• Completed at least 2nd year college of education (Any IT – Related courses is a plus)
• Tech Support or IT Service Desk Experience Required
• Good command of English Language
What should you expect from us?
• Paid training...