External – Customer Protection Team Associate / Fraud Analyst
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Overview
We’re hiring a Customer Protection Team Associate / Fraud Analyst to support fraud prevention and risk management operations. This role is ideal for candidates with experience in financial or fraud-related accounts who can handle sensitive customer protection processes with accuracy, discipline, and strong attention to detail.
Key Responsibilities
Support fraud prevention and risk management operations
Handle tasks related to payment processing
Manage debit and credit card-related concerns
Process reimbursements and dispute resolution cases
Maintain accurate process documentation
Contribute to process improvement initiatives
Follow compliance, quality, and fraud-control procedures
Work effectively in an onsite or hybrid setup as required
Requirements
At least 1 year of BPO or call center experience in risk and fraud management
Preferably with experience in financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, or retail
Experience in fraud prevention, including payment processing, debit and credit card management, reimbursements, and dispute resolution
Background in process improvement and documentation is an advantage
Six Sigma Certification (Yellow Belt) is a plus
Must be amenable to working onsite
Must have a stable internet connection at home in case of a work-from-home setup