Customer Success Manager (Remote)

The Customer Success Manager (CSM) at GFT will play an essential role in driving customer satisfaction, engagement, and retention. As a CSM, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring they achieve their desired outcomes with our solutions.

• Manage a portfolio of clients and serve as the primary point of contact for their inquiries and support needs.
• Onboard new clients by guiding them through the implementation process and ensuring they are set up for success.
• Regularly engage with clients to monitor their performance and proactively identify opportunities for improvement.
• Collaborate with internal teams (Sales, Product, Support) to advocate for the client's needs and drive customer-centric solutions.
• Conduct regular check-ins and business reviews to assess client satisfaction and gather feedback.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Track and analyze customer success metrics to ensure client goals are met and to identify trends.
• Provide training and resources to clients to help them maximize their use of our products and services.

Requirements

• Bachelor's degree in Business, Communications, or related field.
• Proven experience as a Customer Success Manager, Account Manager, or similar role.
• Strong understanding of customer success metrics and strategies.
• Excellent communication and interpersonal skills, with a client-first approach.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Familiarity with CRM software and customer success tools.
• Strong analytical and problem-solving abilities.
• Willing to work remotely.
• Willing to work US hours (PST or EST) from Monday to Friday.

Benefits

Why join us as?

You’ll see dozens of marketing analysis set-ups, you’ll learn how marketing strategies are built, what matters, and why. You’ll have the opportunity of solving real customer problems on an everyday basis.