IT Technician
Eagle Asia Towing Corp. Taguig Full-time
Position Summary
The IT Technician is responsible for maintaining, troubleshooting, and repairing computer systems, networks, and other technology-related infrastructure within the organization. This role ensures smooth day-to-day IT operations, provides technical support to employees, and assists in implementing new technologies to enhance productivity and security.
Key Responsibilities- Technical Support
- Provide first-level technical support to end-users (hardware, software, and network issues).
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist employees with system access, software installations, and troubleshooting.
- System Maintenance
- Monitor and maintain local area networks (LAN), internet connectivity, and IT equipment.
- Perform regular system updates, security patches, and antivirus scans.
- Ensure data backup and recovery systems are in place and functional.
- Hardware & Software Management
- Diagnose and repair malfunctioning hardware or software.
- Maintain inventory of IT assets and ensure proper documentation.
- Coordinate with vendors for IT equipment procurement, repair, and warranties.
- Security & Compliance
- Enforce company IT policies on data security and usage.
- Support cybersecurity measures, including password management, firewall monitoring, and access
- Assist in compliance with relevant data protection laws and IT audit requirements.
- Projects & Improvements
- Support the rollout of new applications, systems, or upgrades.
- Assist in implementing IT infrastructure improvements to meet operational needs.
- Research and recommend innovative solutions to enhance IT operations.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent
- Proven experience as an IT Technician, Technical Support Specialist, or similar role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and office
- Familiarity with networking concepts (LAN/WAN, TCP/IP, routers, switches, Wi-Fi).
- Experience with troubleshooting, diagnostics, and system repairs.
- Knowledge of cybersecurity principles and data privacy standards.
- Excellent problem-solving, communication, and customer service skills.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
- Experience with cloud services (Microsoft 365, Google Workspace, AWS).
- Knowledge of database systems and IT ticketing tools.
- Ability to work independently and in a team-oriented environment.
- Based at the company’s office(s), with occasional travel to other sites if needed.
- May require on-call availability for urgent technical issues.
- Regular working hours with a case-to-case overtime on Emergency situations.
- IT Head
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