Operations Coordinator

Be Part of Our Growth Journey Smarter, Stronger, and More Fun Than Ever

We’re entering our next stage of growth — strengthening our operations, expanding our global reach, and building a workplace culture that values balance, ownership, and continuous improvement.

We’re hiring a detail-oriented and proactive Operations Coordinator to join our Philippines team.

What You’ll Be Doing

• Receive and process customer orders accurately following UK-authored Standard Operating Procedures (SOPs) and service-level agreements
• Verify all order details — pricing, quantities, product specifications, and delivery requirements — before final submission
• Input orders into the company’s ERP/order management system, ensuring first-time-right accuracy at every step
• Maintain complete, clean, and auditable records for all order transactions
• Provide clear, timely updates on order status to customers and internal UK teams
• Respond to enquiries about order status, shipping, and product availability; escalate complex matters to the UK team when needed
• Build strong working relationships with UK Sales, Production, and Logistics teams
• Manage the order book, monitor open orders, and support efforts to reduce order cycle times
• Resolve order-related issues such as discrepancies, delays, or returns, collaborating closely with UK teams
• Identify recurring process gaps or improvement opportunities and share feedback with the UK team
• Support inventory accuracy by flagging stock discrepancies and reconciling system records
• Help streamline workflows and propose practical improvements based on daily operations
• Maintain shared documentation, trackers, and reports as directed
• Join regular team check-ins and alignment meetings to stay updated on priorities

• Demonstrable experience in order processing, logistics, operations, or supply chain roles — ideally within manufacturing, distribution, or a similar environment
• Hands-on experience using ERP or order management systems
• Strong analytical and problem-solving skills, with a structured approach to resolving issues
• Exceptional attention to detail and commitment to accuracy in all tasks
• Proven ability to work strictly to defined SOPs and service standards in a fast-paced, high-volume setting
• Excellent written and spoken English — able to communicate clearly and professionally with UK-based colleagues and customers
• Strong working knowledge of Microsoft Office, especially Excel and Outlook
• Experience working with international stakeholders or across time zones is highly desirable
• Reliable, self-motivated, and disciplined — able to work full-time aligned to UK working hours (Monday–Friday, including BST/GMT transitions) consistently
• Collaborative team player who embodies values of Empowerment, Performance, Integrity and Care
• Willingness to work within our offshore team model, following UK quality standards
• Based in or willing to work from Angeles City, Pampanga

• Competitive salary and benefits package
• Work with a stable, well-established global brand with strong growth momentum
• Fun, supportive, and collaborative team culture built on trust and excellence
• Partner with industry-leading clients you’ll be proud to represent
• Clear focus on work–life balance and professional well-being
• Real opportunities for career growth as we expand our global operations
• Get covered from Day 1 with HMO benefits for you and 2 dependents