Telecommunication Customer Service Specialist | Onsite | Day Shift | Day 1 HMO

Build Better Customer Connections Every Day

The Telecommunication Customer Service Specialist plays a key role in delivering reliable, high-quality customer experiences within a fast-moving telco environment. Support essential communication services, strengthen customer trust, and grow your career through a long-term global opportunity with Emapta-backed by premium benefits, continuous development, and a workplace designed for stability and success.

Job Overview

Work Setup: Onsite, Makati / Ortigas

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office locations in Ortigas and Makati with easy access to MRT, restaurants, and banks
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 6 months to 1 year of experience in a BPO setup
• Bachelor's degree in any course, or completion of at least 2 years in college, or a 2-year Technical, Vocational, or Associate degree
• Strong phone communication skills
• Experience in Australian telecommunications is preferred
• Proven experience in sales or customer-facing roles
• Excellent communication and interpersonal skills
• Strong negotiation and persuasive abilities
• Results-driven mindset with a track record of achieving targets
• Self-motivated and proactive, with the ability to work independently
• Familiarity with CRM systems and sales tools
• Adaptability to changing market conditions and customer needs
• Understanding of customer behavior and market trends
• Strong time management and organizational skills

• Manage customer inquiries and concerns through phone, email, and chat
• Deliver customer satisfaction through professionalism and the right service attitude
• Identify and assess customer issues and complaints
• Ensure accurate logging of all customer interactions in CRM systems
• Maintain and update customer information records
• Attend training sessions to stay updated on products and policies
• Conduct in-depth customer service interactions
• Adapt quickly to new processes and procedures
• Complete additional tasks assigned by the Team Lead or Manager

About the Client

With a team of seasoned telco experts, they are committed to simplifying connectivity while delivering reliable, high-quality service for homes and businesses.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!