Service Officer (Mabini Branch)
CTBC Bank Quezon City Full-time
Provides competent and error free service to customers of a large/medium/small sized branch both external and internal.
- Assists the Service Manager in planning, organizing, supervising, reviewing and directing the work of the section by allocating duties and providing appropriate instructions and guidance to the rest of the branch members in order to ensure work objectives are met timely, effectively and efficiently.
- Performs checker/authorization function on transactions requiring at least two authorized branch personnel.
- Ensures agreed service targets with the branch’s internal and external clients as outlined in the branch’s SLAs (Service Level Agreements) are consistently met.
- Identifies risk areas and processes for improvement and recommends with the intention of addressing the risk while providing quality service to the clients.
- Co-administers and suggests policy enhancements that will improve customer service delivery.
- Manages and continuously train human resources to deliver competent and efficient service to clients in line with bank’s service objective, sales growth and profitability.
- Develops, manages, executes and monitors service strategies in accordance with Bank’s policies and procedures.
- Should always project professionalism, office decorum and acceptable physical appearance in the daily discharge of functions.
- Practices the highest degree of customer service satisfaction.
- Performs Over the Counter function and process transactions in accordance with prescribed policies and procedures.
Lucky Huarong Technology Inc.Quezon City
The Aftersales Back Office Associate is responsible for supporting post-purchase operations by ensuring timely and accurate handling of customer concerns, returns, replacements, refunds, and warranty claims. This role plays a vital part in...
Quezon City
issues is often expected.
Qualifications/Requirements
Must have Driver's License:
• A valid professional driver's license is essential, often with specific restrictions (e.g., restrictions 1, 2, 3).
• Can drive an L300 vehicle
Work location
QUEZON...
Webcast Technologies, Inc.Quezon City
Work with Business Analysts to understand project requirements.
• Design web and/or mobile applications in Figma.
• Create and maintain User Interface Specifications (UIS) in Figma.
• Refine designs based on feedback and testing to improve user...