Virtual Assistant , Customer Support Specialist

Employment Type: Part-Time or Full-Time (Flexible)

About the Role:

We are looking for a highly organized and proactive Assistant & Customer Support Specialist to join our growing e-commerce brand. This role combines customer service, admin support, and task coordination. You’ll be the right hand of the founder — handling customer communication, organizing small operational tasks, and ensuring things run smoothly behind the scenes.

Key Responsibilities:

• Respond to customer inquiries via email and Tidio live chat in a timely, professional manner (English required).
• Create and send custom quotes to clients based on their requests.
• Track, organize, and follow up on customer communication daily.
• Assist with various business tasks such as:
• Researching fulfillment centers or warehouses
• Finding and communicating with freelance designers (e.g., for label/tag creation)
• Managing small tasks or delegating them to the right contractors
• Keep records organized in Google Drive, Notion, or task management tools (training provided if needed).
• Support with Shopify admin tasks if requested (basic knowledge is a plus, or willingness to learn).

Ideal Candidate:

• Fluent in English (written),
• Excellent written communication skills
• Tech-savvy, organized, and responsive
• Detail-oriented and solution-driven
• Previous experience in customer support or admin role preferred
• Comfortable with tools like Gmail, Tidio, Google Docs, Canva, Notion, or similar
• Willingness to grow into a long-term position

What You’ll Get:

• Flexible remote work
• Direct mentorship from the founder
• Opportunities to grow into marketing, operations, or brand management roles
• A role that matters: You’ll help real customers and directly support a growing fashion/lifestyle brand
• Admin Assistant
• Email Management
• Research Assistant
• Customer Support
• Content Moderation
• Admin Assistant
• Email Management
• Research Assistant
• Customer Support
• Content Moderation