Operations Manager

Operations Manager – Craftamo

• About Craftamo

Craftamo is a fast-growing, globally loved art supply brand serving a passionate community of artists, hobbyists, and creative professionals. With a strong emphasis on quality, sustainability, and innovation, we offer premium art tools and subscription-based experiences that inspire creativity in over 50 countries.

• Key Responsibilities

• Oversee and support team members across fulfilment, marketing, support, and admin.
• Build systems and processes that enable efficiency and accountability.
• Answer queries & track performance and help the team stay on top of deadlines and deliverables.

• Manage production schedules, inventory levels, and forecasting across China, UK, and EU warehouses.
• Coordinate with manufacturers and freight partners to ensure timely deliveries and product availability.

• Oversee daily DDP fulfilment and ensure smooth last-mile delivery.
• Optimise shipping costs and delivery times across international markets (USA, Canada, Europe, SEA).

• Ensure timely production and dispatch of monthly subscription boxes.
• Collaborate with creative team to manage timelines and coordinate product inserts.

• Build SOPs and improve operational workflows using tools like Notion, Airtable, Shopify, or custom CRMs.
• Reduce operational friction and lead automation initiatives where possible.

• Oversee the customer service team, ensuring high satisfaction and fast resolution times.
• Identify operational causes of common complaints and resolve them upstream.

• Support invoice reconciliation, product costing, and vendor payments.

• Align operations with campaign and product launch timelines.
• Coordinate influencer product shipments and PR kits.
• Support monthly subscription box promotions and giveaways.
• Ensure systems (Shopify, email, fulfilment) run smoothly during campaigns.

• 3+ years experience in operations, supply chain, or e-commerce management.
• Strong project management and communication skills.
• Fluent in tools like Shopify, Google Workspace, Slack, Notion, and Excel.
• Familiarity with working across multiple time zones and cultures.
• Bonus: Experience with subscription-based or physical product brands.
• Bonus: Knowledge of VAT, international shipping, and logistics.
• What We Offer
• Work remotely with flexible hours.
• A fast-paced, creative team environment.
• Competitive pay with growth opportunities.
• Influence and autonomy to shape a growing brand's back-end engine.

✍️ How to Apply

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