Administrative Assistant - Sales and Customer Service

At Kontota, we’re more than just a mobile pet grooming business – we’re a customer-first company built on relationships, trust, and delivering excellence. We’re growing fast and looking for a driven, people-focused Administrative Assistant to join our team.

We’re seeking an energetic and highly motivated Administrative Assistant with strong sales and customer service skills. This role is the heartbeat of our customer communication – you’ll be answering incoming calls and messages, making outbound calls to prospects and customers, and driving sales conversations to close appointments and build lasting relationships.

Key Responsibilities:

• Answer and respond promptly to inbound calls, emails, and messages.
• Make outbound calls to follow up with leads, existing customers, and prospects.
• Confidently present services, handle objections, and close sales.
• Schedule and confirm customer appointments.
• Provide top-notch customer service, ensuring every client feels valued.
• Track and log customer interactions, inquiries, and sales progress.
• Collaborate with the scheduling and operations teams to ensure smooth service delivery.

Qualifications:

• Prior experience in sales, customer service, or call center environments.
• Excellent phone presence – confident, friendly, and persuasive.
• Strong communication and active listening skills.
• Ability to handle objections and convert inquiries into bookings.
• Highly organized, detail-oriented, and able to multitask.
• Tech-savvy; comfortable working with scheduling software and CRM systems.

What We’re Looking For:

• Someone who thrives on connecting with people and closing sales.
• A motivated individual who can balance professionalism with warmth.
• A problem-solver who keeps customers happy while driving company growth.

• Be part of a fast-growing, relationship-driven business.
• Work with a supportive and passionate team.
• Opportunity for growth and performance-based incentives.
• Competitive pay structure with bonuses tied to sales success.
• Sales Representative/Manager
• Admin Assistant
• Cold Calling
• Customer Support
• Phone Support
• Sales Representative/Manager
• Admin Assistant
• Cold Calling
• Customer Support
• Phone Support