Digital Orders & Interaction Specialist (Spanish)
Viventis Search Asia Manila Temporary
Fixed-term employment: This is a 6-month contract-based role and will support Latin America market (night shift role).
Responsibilities:
As our new Digital Orders & Interaction Specialist (Spanish Speaker), you will be supporting the full sales and fulfillment cycle by managing order processing, billing oversight, and customer inquiries — ensuring accuracy, timeliness, and exceptional service for our Spanish-speaking markets.You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
- Validate quotations, purchase orders, and customer documentation; verify pricing, tax, discounts, and ship-to details before creating sales orders and inventory reservations
- Monitor order ETAs and tracking to ensure on-time delivery, and create and extract invoices aligned with confirmed delivery dates
- Manage customer inquiries via phone and chat, providing exceptional service support to the Sales Team throughout the ordering process
- Handle post-shipment concerns including returns, refunds, shipment disputes, credit and rebill, and write-offs
- Collaborate with Sales, Delivery, Logistics, Operations, and Collections teams to resolve issues, escalate aging cases, and improve workflow processes
Qualifications:
- Fluency in Spanish (written and spoken) is essential
- Experience in order management, sales support, or a similar operational role
- Strong attention to detail with the ability to validate complex order documentation and pricing
- Proficiency in ERP/order management systems (e.g., SAP or similar)
Gratitude IncManila
Language: Spanish
Site: Taguig
Level: SPE
Start Date: ASAP
Shift: Shifting schedule
Salary Range: 95K-100K
Educational Background: Minimum 2 years in college w/o back subjects
Minimum Years of Experience (BPO): 1 year
Domain Skills: CSR background...
Karat Home IncPasig, 11 km from Manila
and interpersonal skills.
2. Must be fluent in Spanish (Spanish-speaking ability is required).
3. Previous customer service experience is preferred, ideally in the home furnishing or retail industry.
4. Strong problem-solving skills with the ability to efficiently...
Gratitude IncManila
Minimum Qualifications:Language Proficiency: Written and Verbal proficiency in Spanish and EnglishEducational Attainment: Completed at least 2 years in college
Work Experience: at least 3 - 5 years of CSR Bilingual ExperienceLeadership Experience...
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