Sales Supervisor

We are seeking a dynamic and results-driven Sales Supervisor to promote and sell our cold and dry storage solutions as well as refrigerated trucking (reefer) services. The ideal candidate will have a strong background in B2B sales, logistics, or supply chain, with a proven ability to build client relationships, understand temperature-controlled logistics, and close deals in a competitive market.

1. Business Development

• Identify potential clients requiring cold/dry storage or refrigerated transportation services.
• Build and maintain a qualified pipeline of leads and prospects.
• Initiate contact through calls, emails, and client visits to present service offerings.
• Schedule meetings and presentations with key decision-makers.
• Deliver professional presentations highlighting service capabilities, rates, and value propositions.
• Recommend and propose new services based on market needs.
• Negotiate pricing, contract terms, and service level agreements (SLAs) within defined profitability parameters.

1. Key Account Management & Customer Support

• Act as the main point of contact for assigned clients.
• Collaborate with operations and logistics teams to ensure smooth onboarding and service execution.
• Monitor client usage of storage and reefer services and identify upselling opportunities. Address client queries, complaints, and service-related concerns promptly.
• Coordinate with warehouse and transport managers to enhance service quality and resolve issues.
• Liaise with the Finance department for claims resolution and accounts receivable tracking.

1. Market Intelligence & Networking

• Monitor competitor pricing, capacity, and service offerings.
• Attend industry exhibitions, trade shows, and networking events to generate new leads. Stay updated with cold chain logistics regulations, safety standards, and industry trends.

1. Reporting & Documentation

• Maintain accurate records of all sales activities, client interactions, proposals, and contracts.
• Submit regular (weekly/monthly) sales performance reports including KPIs such as leads generated, conversions, and revenue achieved.

1. Administrative Duties

• Prepare sales forecasts and contribute to the budgeting process.
• Maintain updated service brochures, pricing schedules, and promotional materials.

Required Skills & Qualifications: Core Sales Skills

• Proven B2B sales and negotiation expertise.
• Strong ability in lead generation, cold calling, and prospecting.
• Effective key account management and customer retention skills.
• Familiarity with contract review and service agreement management.

• Understanding of cold chain logistics, including storage conditions and compliance requirements.
• Experience in refrigerated transport operations, fleet scheduling, and routing.
• Knowledge of sectors like food & beverage, pharmaceuticals, seafood, agriculture, and FMCG.
• Awareness of regulatory permits and documentation for reefer operations.

• People Management
• Excellent communication and presentation abilities.
• Strong relationship-building and networking capabilities.
• Effective problem-solving and client issue resolution.
• Analytical mindset for sales performance tracking and market analysis.
• Time management and multitasking efficiency.