Technical and Logistics Specialist ( CRM/POS proficiency)

Role Summary:

This hybrid role bridges logistics coordination with systems administration to improve efficiency, accuracy, and customer service quality.

Key Responsibilities:

• Logistics & Operations Management
• Coordinate inbound and outbound logistics, inventory movement, and warehousing.
• Track shipments, resolve delivery issues, and optimize supply chain workflows.
• Collaborate with procurement, sales, and warehouse teams to ensure timely order fulfillment.

• Administer, configure, and troubleshoot CRM or POS systems (e.g., Salesforce, Zoho, HubSpot, Square, Lightspeed).
• Train team members on CRM/POS system functionality and updates.
• Liaise with IT vendors or internal developers to resolve technical issues or customize features.
• Data Management & Reporting
• Ensure data integrity across logistics and CRM/POS platforms.
• Generate regular reports on stock levels, sales transactions, and customer interactions.
• Analyze trends to support forecasting and decision-making.
• Process Improvement & Automation
• Identify bottlenecks in logistics or system workflows and suggest solutions.
• Support integration between CRM/POS tools and ERP systems or inventory software.
• Recommend technology upgrades or automation to improve operational efficiency.

Required Skills:

• Strong understanding of logistics/supply chain operations.
• Hands-on experience with CRM and/or POS systems.
• Proficiency in MS Excel, Google Sheets, or inventory/tracking software.
• Analytical and problem-solving mindset.
• Excellent communication and cross-functional coordination skills.

Preferred Qualifications:

• 2–5 years of experience in logistics, technical support, or operations.
• Familiarity with CRM/POS tools like Salesforce, Zoho, Shopify POS, or Toast.
• Background in retail, ecommerce, distribution, or warehousing is a plus.
• Technical certifications or logistics training (e.g., Lean Six Sigma, ITIL, APICS).