Campaign Operations Manager - CRM (Day Shift - Onsite in Ortigas)

Optimize CRM Automation Across Australia's Subscription Media

This includes campaign deployment, journey automation, audience segmentation, QA governance, workflow management, and continuous optimization.

• Opportunity to help build a newly established high-performing team from the ground up
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 4-7 years' experience in CRM, CMS, or marketing operations
• Proven ability to execute with speed, reliability, and high CMS / CRM deployment accuracy, while managing multiple priorities under tight deadlines
• Track record in conversion optimization, customer engagement improvement, experimentation, and automation initiatives
• Strong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills

• Expertise in WordPress VIP or similar enterprise CMS platforms
• Proficiency in Salesforce Marketing Cloud, Adobe Experience Manager, Braze, ActionIQ, Tealium, or similar marketing automation / customer engagement platforms

• Strong capability in HTML, SQL, data troubleshooting, campaign QA, and deployment validation
• Hands-on experience in audience segmentation, campaign execution, and marketing operations workflows

Responsibilities

• Manage end-to-end CMS content, brand, and offer updates, including email and SMS campaign build, segmentation, and deployment in Salesforce Marketing Cloud
• Oversee customer segmentation and automated journeys across CDP activation channels to support personalized engagement

• Implement and maintain QA frameworks, workflow prioritization, capacity planning, and SLA performance
• Support continuous improvement, automation, and experimentation initiatives to improve operational efficiency and campaign effectiveness

• Maintain strong alignment with Pricing, Customer Experience (CE), Customer Communications (CC), Technology, and Analytics teams to ensure seamless campaign execution

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!